Privacy Policy

Effective Date: August 5, 2026

Introduction

This Privacy Policy explains how Chatwise LLC, operating under the ChatWise brand ("ChatWise," "we," "us," or "our"), collects, uses, stores, and protects personal information when you visit https://chatwise.us/, contact us, request a quote, purchase our services, or otherwise communicate with us.

ChatWise provides custom software development, business application development, technical support, software modifications, and related digital services. By using our website or submitting personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a project inquiry, request a consultation, request a quote, enter into a service arrangement, or communicate with us regarding an existing project.

This information may include your name, email address, telephone number, company name, project type, project description, business requirements, billing information, correspondence, feedback, and any files or materials you choose to provide.

Please do not submit confidential, sensitive, or legally protected information through the website contact form unless it is necessary for us to evaluate or perform the requested services.

Project and Service Information

When you engage ChatWise for software development or support services, we may collect information necessary to understand, plan, develop, deliver, maintain, or modify your software project.

This may include technical specifications, business process information, system requirements, login credentials provided for project purposes, test data, communications, approvals, change requests, and other materials related to the project.

The type and amount of information collected will depend on the nature and scope of the requested services.

Technical and Usage Information

When you access our website, certain technical information may be collected automatically by our website systems, hosting providers, security tools, or similar service providers.

This information may include your Internet Protocol address, browser type, device type, operating system, referring website, pages visited, access times, general location information, and technical logs.

We may use this information to operate the website, maintain security, diagnose technical issues, understand general website usage, and improve the performance and usability of our website.

Payment Information

If you purchase services or make a payment to ChatWise, payment-related information may be processed by a third-party payment processor.

The payment processor may collect information such as your name, billing address, payment card details, bank information, transaction amount, and payment status. ChatWise may receive limited transaction information necessary to confirm payment, maintain business records, issue invoices, manage billing, and provide customer support.

Full payment card details are generally processed directly by the relevant payment provider and are subject to that provider's privacy and security practices.

How We Use Personal Information

We may use personal information to respond to inquiries, provide consultations, prepare project proposals, communicate about pricing and timelines, enter into and manage service arrangements, develop and deliver software, provide support, process payments, issue invoices, maintain records, and respond to customer requests.

We may also use information to protect our website and systems, prevent misuse or fraud, resolve disputes, enforce service terms, comply with lawful obligations, and improve our services and customer communication.

We will use personal information only for legitimate business purposes connected with our website, services, customer relationships, security, and legal responsibilities.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, and user experience.

Where analytics or similar tools are used, they may collect technical and usage information to help us understand how visitors interact with the website. The availability of cookie controls may depend on your browser and the technologies used on the website.

You may be able to block or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.

How We Share Information

We may share personal information with service providers that assist us with website hosting, technical infrastructure, communications, payment processing, invoicing, security, data storage, professional services, or other business operations.

Such providers may process personal information only to the extent necessary to perform services on our behalf or support the relevant transaction.

We may also disclose information where reasonably necessary to comply with applicable law, respond to a lawful request, protect our rights or property, investigate suspected fraud or misuse, protect the safety of users or third parties, or manage a business transaction such as a merger, acquisition, financing, or transfer of assets.

Third-Party Services

Our website or services may include links to third-party websites, platforms, payment providers, communication tools, integrations, or software services.

ChatWise does not control the privacy practices of third parties. Information provided directly to a third party is subject to that third party's privacy policy and terms.

Customers should review the privacy practices of any third-party service before providing personal information or enabling an integration.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, manage customer relationships, maintain project and transaction records, resolve disputes, protect our legal interests, and satisfy applicable business or legal requirements.

The retention period may vary depending on the type of information, the nature of the service, the duration of the customer relationship, and whether the information is required for ongoing support, billing, security, or recordkeeping purposes.

When information is no longer reasonably required, we may delete, anonymize, or securely archive it.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, communication method, software system, or electronic storage method can be guaranteed to be completely secure. Customers are responsible for using secure communication methods and protecting any passwords, access credentials, or sensitive project information they provide or receive.

If you believe that personal information connected with ChatWise has been accessed or used without authorization, please contact us promptly.

Customer Project Data

Information and data provided for a customer project may be processed only as reasonably necessary to evaluate, develop, test, deliver, support, or modify the relevant software.

Specific arrangements concerning project data, access, confidentiality, hosting, local deployment, backups, or data ownership may be addressed in the applicable proposal, service agreement, statement of work, or other written project documentation.

Customers are responsible for ensuring that they have the necessary rights and permissions to provide any data, content, materials, or personal information used in connection with a project.

International Processing

ChatWise may work with customers, service providers, and technical systems located in different countries.

As a result, personal information may be processed or stored outside the country in which it was originally collected. Where applicable, we take reasonable steps to ensure that information is handled in a manner consistent with this Privacy Policy and the relevant service arrangements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, object to or restrict certain processing, or request a copy of certain information.

These rights may be subject to legal limitations, contractual obligations, identity verification, recordkeeping requirements, and legitimate business interests.

To submit a privacy request, contact us at support@chatwise.us. We may ask for additional information to verify your identity and understand the request. We aim to review valid requests within a reasonable timeframe.

Communication Preferences

You may contact us at any time if you no longer wish to receive non-essential business communications from ChatWise.

We may continue to send communications that are necessary to respond to an inquiry, manage an active project, provide support, issue billing information, address security matters, or administer an existing customer relationship.

Children's Privacy

Our website and services are intended for businesses and adult users. They are not directed to children.

We do not knowingly collect personal information from children through the website. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, technology, or privacy practices.

The updated version will be published on our website with a revised effective date. Continued use of the website or services after an update means that the revised Privacy Policy will apply to future interactions.

Contact Information

Questions, requests, or concerns regarding this Privacy Policy may be sent to: